Policies
Shipping
We do not deliver to PO Boxes, please provide a physical address for delivery.​
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RATES
Kaleidoscopic Designs delivers across New Zealand and Australia for the following flat rates:
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New Zealand: $6.00
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Australia: $10
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TIMES
All items will be dispatched within 3-5 days of receiving payment. You will receive an email once the goods have been shipped with tracking information.
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​If the delivery details you provide are incorrect and affect delivery, we may have to charge an additional delivery fee.
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We do not accept responsibility for theft or loss once goods have been delivered.
Refunds and returns
We have a 30 day refund and returns policy. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
RETURNS
To be eligible for a return, your item must be unused and in the same condition that you received it.
REFUNDS
We are not obliged to provide a refund if you have changed your mind.
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We will provide a full refund if the items arrive damaged or faulty. In this case please let us know with 3 days of your item being delivered.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If your refund is approved, then the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. You will receive and email to confirm this.
SECONDS ITEMS
Unfortunately seconds items cannot be refunded or exchanged.
EXCHANGES
We only exchange items if they are defective or damaged. All exchanges are subject to availability. To be eligible for an exchange, your item must be unused and in the same condition that you received it.
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You are responsible for any courier/postage charges.
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Custom made items may not be exchanged.
REPAIRS
If your item requires repair within 6 months of purchase, please contact us to discuss info@kaleidoscopicdesigns.nz
We do not repair general wear and tear.
SHIPPING
To return your product please email info@kaleidoscopicdesigns.nz for details on where to send your item.
You are responsible for any shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at info@kaleidoscopicdesigns.nz for questions related to refunds and returns
Privacy
Kaleidoscopic Designs respects your privacy.
What we collect
We collect personal information about you directly from you. This includes the following information:
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name
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contact information
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location
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billing or purchase information
What we use your information for
We collect Personal Information for purposes that are directly related to our business activities, and in order to:
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process your orders
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support your interactions with Kaleidoscopic Designs
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provide you with information related to Kaleidoscopic Designs
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manage and resolve any complaints or issues
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notify you about changes to our services or terms
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conduct marketing research and analysis
While you visit this website, we may also automatically collect:
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technical information
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information about your use or visit
Optional information
Providing some information is optional. If you choose not to provide certain Personal Information you should be aware that we may not be able to provide you with some of the services and / or products you are seeking.
Storing information
We keep your information safe by ensuring data is stored securely and only accessed when required in line with the reasons for collecting personal information.
Feedback
If you provide feedback, this may be used (including your first name) in promotions and other communication on the Kaleidoscopic Designs website.
Passwords
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or to use certain site functionality, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to choose a unique password.
Your rights
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.
If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@kaleidoscopicdesigns.nz
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact:
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New Zealand Privacy Commissioner (New Zealand) on 0800 803 909 or visit their website at www.privacy.org.nz
Terms and Conditions
ACCEPTANCE OF TERMS AND CONDITIONS
To ensure a transparent and safe shopping environment for all users, we have established the following T&C’s.
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By accessing any areas of the Kaleidoscopic Designs, you agree to abide by the terms set out below. If you don’t agree to abide by these terms and conditions, you should immediately leave this website. We reserve the right to modify, alter or update these terms and conditions without prior notice.
ORDERING AND PRICING
The items offered are subject to availability and may be withdrawn at any time. Kaleidoscopic Designs reserves the right to refuse to accept an order request in whole or in part, even after payment is made, up until the time of dispatch. If an order is refused you will be refunded via your method of payment.
We are not required to give any reason for the refusal of an order, however, common reasons include:
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we suspect that items are being resold under a different brand/name without our permission
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an administration or system error prevents us from meeting previously agreed orders.
Once accepted (and the order is paid) we will process your order and an e-mail confirmation of dispatch will be forwarded to you.
The prices quoted are in New Zealand dollars (NZD) and are fully inclusive of government taxes (GST). We do not offer export (zero rated) pricing. Prices are subject to change at any time without notification.
All items are one-off creations, as such, if you do not complete an order, all items will be removed from your cart after 48 hours.
CANCELLATION OF ORDERS
An order can only be cancelled prior to dispatch. Once an order has been shipped an order cannot be cancelled. If you wish to cancel an order, please contact us at info@kaleidoscopicdesigns.nz
PAYMENT OPTIONS
Kaleidoscopic Designs provides the following payment methods via our online checkout portal:
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Visa and Mastercard
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Browser based payment (GooglePay, ApplePay, etc
All payments are processed via a highly secure third party payment provider. We do not see or have access to your payment details anywhere in our system.
COPYRIGHT
All copyrights, trademarks, pictures and other intellectual property rights in the design, layout, wording and concepts of this web-site and products are reserved to Kaleidoscopic Designs.
GENERAL
This web site may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web-sites.
You expressly agree that your use of this site is at your sole risk, to the full extent permissible by applicable law.
While all appropriate measures have been taken, Kaleidoscopic Designs cannot guarantee that this site, its servers, or e-mails sent are free of viruses or other harmful components. Kaleidoscopic Designs will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages except as required by law.